DeLuxe Travel Awards 2020

I’ve worked in travel for over 30 years. The industry is a huge part of who I am. It’s exciting, interesting and ever-changing. One thing I’ve never changed however, is the unparalleled desire for the highest levels customer service. Being completely independent means we’re able to source the most competitive rates in the market for airfares, hotel rooms & car rental directly from our range of highly reputable partners, driving costs down for our clients. Our corporate & holiday clients throughout the business love our personal service & attention to detail, trusting us to fulfil all their travel requirements, going above and beyond for all their needs. We understand so many corporate travellers are spending so much time away from home and that their own personal holiday is just as important as any work related trips. We offer a concierge style corporate travel service including travel to your local airport, flights, hotels, car rental and even sourcing meeting rooms & event space, making restaurant reservations, and creating unforgettable team-building activities. My career has taken me from starting out with the norths leading independent travel agency in the early 90’s, through to a major call centre overseeing a team of over 50 staff for one of the worlds largest travel companies. I have learnt a lot through this time and the number one thing - customer is King!!! The travel agents role has evolved greatly over the past 10 years or so & we pride ourselves on always being able to stay ahead of any changes, whilst always maintaining the same passion for customer service & keeping close ties with our preferred partners and seeking new business relationships that can work for our clients. 2019 was our best year ever here at Crown Travel with many new clients using us for the first time. 70% of new business comes through recommendations & referrals and we’ve grown our team to keep up with the increased demand we’re seeing. Any new staff that join us are all experienced and accredited with all the industry qualifications & for anyone who wants to develop further, they can enrol on the Crown Travel training academy. Visa regulations are always changing across the world and with the range of countries our clients visit, we keep abreast on these ever changing visa regulations, so our clients can travel with piece of mind. Travel is a passion of everyone here at Crown Travel. We all keep up to date with any new airline routes & hotel openings to any movements in foreign office travel advice to ensure our clients travel safely. We use all the resources at our disposal such as our trade press, travel blogs & social media, ensuring we keep up to date with global travel trends to ensure your trip surpasses your expectations. A local agency, with global reach & connections, our knowledge is second to none. I take pride in everything that has been achieved since I lead the management buyout in 2006 and appreciate all of the support our clients have given us over the years both old & new and if you’d like to take the hassle out of searching for your travel needs, why not give us a call? CON TA C T Charles Diakou, Crown Travel Tel: 01517242265 | E: A B O U T C R OWN T R AV E L | 55

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